Office 2019 Installation Support is a special TechSoup Help Desk service that provides remote support to download and install Microsoft Office 2019 suites and individual applications obtained through TechSoup. This offer is for the installation service only, it does not include Office licenses. For the Office 2019 licenses, you may purchase these separate here

This offer provides installation support on one computer. Note that it might take up to two business days after your request is approved for a technician to contact you. If you need urgent assistance, please contact TechSoup directly. See the Details and Service Costs tab for more information.

Prerequisites for Office 2019 Installation Support

To request this service

You should know whether you want the 32-bit or 64-bit version of Office 2019 so that we can help you install the correct version of your product
You will need a minimum internet connection of 10 mbps or preferably 20 mpbs

Unsure how much internet bandwidth you have? You may use online speed tests such as Ookla, Telstra or TestMySpeed among many other online tests

You will need a PC that runs Windows 10 or a Mac that runs macOS and meets all Office system requirements

About Help Desk

Help Desk is a TechSoup service that provides remote support to help nonprofit organizations with technical issues and day-to-day needs. You can use this service to get technical support for workstations and mobile devices, including data backup, virus prevention and security, and repair.

TechSoup works with experienced remote support technicians to provide comprehensive technical support to nonprofit organizations. Technicians are able to troubleshoot issues affecting PCs, Macs, servers, and other devices at your organization.

Choose Carefully

The administrative fee for this product is not refundable, and the product cannot be exchanged.

Obtaining This Service

When TechSoup approves your request, we will send a confirmation message to your organization email address. Within two business days, a remote support technician will contact you to provide this service.

Details and Service Costs

System Requirements	See Office system requirements. For Windows users: Note that Office 2019 products can only be installed on PCs running Windows 10.
User Requirements	To receive technical support, the user must follow the instructions provided from the Help Desk technician and provide remote administrative access to the system in need of repair. This offer only includes time from a Help Desk technician. If your issue is too complex for a Help Desk technician to resolve, you can purchase additional time from a Help Desk engineer.
Terms and Conditions	See the terms and conditions.

System Requirements

See Office system requirements.
For Windows users: Note that Office 2019 products can only be installed on PCs running Windows 10.

User Requirements

To receive technical support, the user must follow the instructions provided from the Help Desk technician and provide remote administrative access to the system in need of repair.

This offer only includes time from a Help Desk technician. If your issue is too complex for a Help Desk technician to resolve, you can purchase additional time from a Help Desk engineer.

Terms and Conditions

See the terms and conditions.